Use this guide to understand the fulfillment options available for your Encore Surfaces order. The exact option shown on a product page or during checkout applies to that item.

Standard Shipping

Most in-stock tile orders are processed within 1–3 business days. Transit time depends on the destination, order size, and carrier. Smaller orders may travel by parcel carrier, while larger orders may require freight delivery.

Free shipping applies only when it is specifically displayed on the product page or during checkout.

Samples

When a product offers a sample option, sample shipping is available nationwide. Products without a sample option will not display sample-shipping information.

Local Pickup in Anaheim, CA

Our Anaheim, CA location is a fulfillment warehouse only and is not open for showroom visits or walk-ins. Will call pickup is available Monday through Friday from 12:00 PM to 4:00 PM. We are closed on weekends.

To help us have your order ready when you arrive, please wait for your Ready for Pickup email before visiting the warehouse.

If you would like to purchase additional tile or make changes to your order, please complete them online or contact our customer service team before arriving. Since payment is not accepted at the warehouse, any additional items will need to be purchased and confirmed for pickup in advance. Please bring your order confirmation when collecting your order.

Slabs and Custom Freight

Slabs are available for local pickup. Depending on the order and destination, we may also be able to arrange custom freight shipping. Because slab freight must be quoted individually, standard shipping rates are not shown at checkout. Please contact us for availability, handling details, and a freight quote.

Returns

Return eligibility can vary by product and order type. Please review our Refund and Return Policy before starting a return. Contact us before sending any product back so we can confirm the correct next steps.

For product questions, shipping estimates, local pickup, or custom freight assistance, please contact Encore Surfaces.